Modern Dealership Experience

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Lobby A Alcove | New Orleans Ernest N. Morial Convention Center

Take a glimpse into the future and the evolving world of automotive retail with The Modern Dealership Experience.

  • Learn how to adapt and move to a seamless buying experience online to meet NextGen customer expectations.
  • Discover how innovative technologies can transform the showroom and service lane experience to attract and retain modern buyers.
  • Explore how dealer visionaries deliver superior business intelligence and create thriving human capital strategies.
Thursday, January 26
1pm  The Robots are Coming!
1:30pm  Developing and Building the Perfect Sales Team
2pm  Developing and Building the Perfect Sales Team
2:30pm  Innovations in Job Design, Staffing Models, and Career Paths
3pm  Your True Traffic and Digital-Marketing Effectiveness
3:30pm  Cyber Security
4pm  Inspecting the State of Your Dealership’s Data
4:30pm  Understanding what customers are at your dealership


Friday, January 27
11am  A Scientific Approach to Improving Performance
11:30am  Filtering through the Hype of the Connected Car
1pm  Your True Traffic and Digital-Marketing Effectiveness
1:30pm  Cyber Security
2:30pm  Inspecting the State of Your Dealership’s Data
3pm  Innovations in Job Design, Staffing Models, and Career Paths
3:30pm   Adapting Talent Management to the new “Digital Road to the Sale”
4pm  Understanding what customers are at your dealership
4:30pm  Understanding what customers are at your dealership


Saturday, January 28
11am  Your True Traffic and Digital-Marketing Effectiveness
11:30am  Your True Traffic and Digital-Marketing Effectiveness
1pm  Cyber Security
1:30pm  Inspecting the State of Your Dealership’s Data
2:30pm  The Robots are Coming!
3pm  Filtering through the Hype of the Connected Car
3:30pm  A Scientific Approach to Improving Performance
4pm  Decreasing Sales Person Turn, Increasing the Bottom Line
4:30pm  Decreasing Sales Person Turn, Increasing the Bottom Line


Sunday, January 29
9am  Inspecting the State of Your Dealership’s Data
9:30am  Inspecting the State of Your Dealership’s Data
10am  Cyber Security
10:30am  Cyber Security
11am  Understanding what customers are at your dealership
11:30am  Understanding what customers are at your dealership
1pm  Motivating your Sales Team, without Increasing Compensation
1:30pm  Motivating your Sales Team, without Increasing Compensation
2:30pm   A Formula for Future Digital Success
3pm  A Formula for Future Digital Success
3:30pm  Adapting Talent Management to the new “Digital Road to the Sale”